Refund Policy
Refunds are processed in 5-7 business days after approval.
When refunds are approved
We approve refunds after your return arrives and passes inspection. We also may approve a refund without a return when an issue can be verified from our side.
- Returned items should be unworn, unwashed, and in original condition.
- Include all tags, accessories, and packaging.
- Send items back within 30 days from delivery.
- No-return cases may include confirmed defects or order issues we can validate without receiving the item back.
Refund method
All refunds go to your original payment method in USD. No store credit is issued unless you ask for it during support conversations.
- Original payment methods we accept: PayPal, credit/debit cards, Stripe, Airwallex.
Refund timeline
Here’s what to expect once your refund is approved.
| Step | Timeframe |
|---|---|
| Approval → Processed by Shopsonicx | 5-7 business days |
| Processed → Visible on your statement | 5-10 business days (typical card/bank posting window) |
Original shipping
The original $6.99 shipping charge is refunded only when Shopsonicx is at fault.
- Examples include receiving the wrong item, a confirmed defect, or an order we cancel before it ships.
Restocking fee
We don’t charge a restocking fee.
- No hidden handling fees on returns.
Partial refunds
We may issue a partial refund if a returned item doesn’t meet our return standards.
- Missing or detached tags or accessories.
- Visible wear, washing, alterations, or odors.
- Non-original or damaged packaging that affects resale.
Questions about a refund? Email [email protected] or write to us at 57 Tulip Poplar Dr, Linden, VA 22642.