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Privacy Policy

We don’t knowingly collect data from children under 13.

Summary

  • We collect what we need to process your order and support you.
  • We share data only with service partners like payment processors, shipping carriers, and analytics tools.
  • You can access, correct, delete, or limit marketing uses of your data.
  • Questions? Email [email protected].

1) What personal data we collect

We keep things simple. We only collect what helps you shop and what helps us run the store safely.

  • Identity and contact details: your name, email address, billing and shipping addresses.
  • Order details: items purchased, sizes, transaction totals (in USD), order history, and service messages related to your order.
  • Payment details: processed by our payment partners. We receive limited confirmation (like success or failure) and the last four digits of a card when relevant, not your full card number.
  • Technical data and cookies: IP address, device, browser type, and pages viewed to keep the site secure and working well.

2) Why we process your data

We use your data to deliver your order and give you a smooth experience.

  • Order fulfillment: to pick, pack, ship, and update you about delivery.
  • Customer support: to answer questions and handle returns or refunds.
  • Fraud prevention and security: to protect you and our store.
  • Legal compliance: to meet tax, reporting, and other legal duties.
  • Analytics and improvements: to understand site performance and make shopping easier.

3) Cookies and similar technologies

Cookies help the site remember the basics so you don’t have to. Some are essential, some help us improve.

  • Essential cookies: required for the cart, checkout, and account features. These can’t be turned off in our systems.
  • Analytics cookies: help us measure traffic and fix issues.
  • Optional marketing cookies: may personalize content or measure promotions. You can opt out by adjusting your browser settings or cookie preferences where available.

4) When and with whom we share data

We share only what’s needed to provide our services. No surprises.

  • Payment processors: PayPal, Stripe, and Airwallex to securely process payments.
  • Shipping carriers: trusted carriers and couriers to deliver your order and provide tracking.
  • Analytics providers: tools that help us understand site usage and improve performance.
  • Legal and safety: if required by law or to protect our rights, customers, or partners.

5) Data retention

We keep your information only as long as needed for the purposes above, including meeting legal, accounting, or reporting requirements. When data is no longer required, we delete it or de-identify it.

  • Operational records stay while your orders or support requests are active.
  • Legal and tax rules may require us to keep some records for longer.

6) Your rights

You’re in control. You can ask us to access, correct, or delete your personal data. You can also opt out of optional marketing at any time.

  • Access: request a copy of your personal data.
  • Correction: update inaccurate or incomplete details.
  • Deletion: ask us to delete data when we no longer need it.
  • Restriction/objection: limit or object to certain uses, including marketing.
  • Data portability: request a copy in a usable format when applicable.

California residents: You have rights under CCPA/CPRA, including to know, delete, correct, and opt out of certain sharing. You can submit a verifiable request using the contact details below. We won’t discriminate for exercising these rights.

EEA/UK residents: You have rights under GDPR, including access, rectification, erasure, restriction, portability, and objection. You also have the right to lodge a complaint with your local data protection authority.

7) Children’s privacy

Our site is not directed to children under 13, and we don’t knowingly collect their data. If you believe a child provided personal information, contact us and we’ll remove it.

8) Effective date

This Privacy Policy is effective on the date this page is published. We may update it from time to time. We’ll post any changes here.

9) Contact us about privacy

We’re here to help. Email [email protected] or write to: Shopsonicx, 57 Tulip Poplar Dr, Linden, VA 22642.