Cancellation Policy
You have 2 hours to cancel your order.
Your cancellation window
You can cancel up to 2 hours after placing your order. The window starts at checkout confirmation. Processing typically begins within 1-1 business days, so acting quickly helps.
Once processing begins
After your order moves into processing, we can’t guarantee cancellation. If it has already shipped, cancellations aren’t possible. You can still use our 30-day return window after delivery.
| Within 2-hour window | After processing started |
|---|---|
| Eligible for cancellation. | Cancellation not guaranteed; if shipped, not possible. |
| We stop the order and begin a refund. | We’ll try to intercept, but timing may prevent it. |
| Refund processing: 5-7 business days. | If cancellation succeeds: 5-7 business days. If shipped: follow returns after delivery. |
How to request a cancellation
- Email [email protected] within 2 hours of purchase.
- Use the subject line: “Cancel Order #[your order number]”.
- Include your order number, full name, and the items you’d like to cancel.
Refunds for approved cancellations
- Method: refunded to your original payment method.
- Processing time: 5-7 business days after approval.
- Your bank or card issuer may take 5-10 additional business days to post the credit.
- No restocking fees apply.
Check your shipping address
Please confirm your shipping address before you pay. Address changes may not be possible once processing begins. If you notice an error, email [email protected] right away—we’ll do our best, but changes aren’t guaranteed after processing starts.
Questions or need help canceling? Email [email protected]. You can also write to us at 57 Tulip Poplar Dr, Linden, VA 22642.