Return & Refund Policy

Last Updated: April 2026

Welcome to Shopsonicx. This Return & Refund Policy outlines the terms, conditions, and procedures governing returns, refunds, exchanges, and related matters for purchases made through https://shopsonicx.com. We are committed to delivering high-quality apparel, including Tops, Blouses & Shirts, Dresses, Skirts, and Loungewear, while maintaining transparency and fairness in all post-purchase processes.

By placing an order with Shopsonicx, you agree to the policies described below. We strongly encourage all customers to review this policy carefully to understand their rights, responsibilities, and available options regarding returns and refunds.

1. General Return Policy

Shopsonicx accepts returns under specific conditions to ensure product integrity and fairness to all customers. If you are not completely satisfied with your purchase, you may request a return within the eligible return window described below.

To qualify for a return, items must meet all eligibility criteria outlined in this policy. Returns that do not meet these requirements may be declined.

2. Return Eligibility Window

Customers may request a return within 30 days from the date of delivery. Requests submitted after this period may not be accepted.

Return Condition	Requirement
Return Window	Within 30 Days of Delivery

3. Conditions for Returns

To be eligible for a return, items must meet the following conditions:

Item must be unused, unworn, and unwashed
Item must be in its original condition
All original tags and packaging must be intact
No visible signs of wear, damage, or alteration

Shopsonicx reserves the right to refuse returns that do not meet these criteria.

4. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or promotional reasons. These include:

Items marked as “Final Sale”
Gift cards
Items that have been worn, washed, or altered
Items returned without original packaging or tags

5. Return Process

To initiate a return, customers must contact our support team before sending any items back. Unauthorized returns may not be accepted or processed.

Please follow the steps below:

Email our support team at support@shopsonicx.com
Include your order number and reason for return
Wait for return authorization and instructions
Ship the item back using the provided guidelines

Returns sent without prior authorization may be rejected.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error on our part.

Original shipping fees are non-refundable unless otherwise required by applicable law.

7. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method.

Refund Stage	Timeframe
Inspection Period	2–5 Business Days
Refund Processing	5–10 Business Days

Please note that processing times may vary depending on your financial institution.

8. Partial Refunds

Partial refunds may be granted in the following situations:

Items returned with missing components or packaging
Items showing signs of use or wear
Returns submitted outside the standard return window (if accepted)

9. Exchanges

Shopsonicx offers exchanges for eligible items when a different size or replacement is needed. Exchanges are subject to product availability.

If the requested replacement item is unavailable, a refund may be issued instead.

10. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include clear photos and a description of the issue.

Upon verification, we will provide a resolution which may include a replacement, refund, or store credit at no additional cost to you.

11. Cancellations

Orders may be canceled within a limited timeframe after placement. Once an order has entered processing or has been shipped, it cannot be canceled.

To request a cancellation, contact our support team as soon as possible.

12. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

Check your bank account again
Contact your credit card company
Contact your bank for processing updates

If you have completed these steps and still have not received your refund, please contact us.

13. Order Refusal and Abuse Prevention

Shopsonicx reserves the right to refuse returns, refunds, or exchanges in cases of suspected abuse, fraud, or excessive return activity.

14. Customer Support

Our customer support team is available to assist with any return or refund inquiries.

Support Hours: 8:00 AM – 7:00 PM (EST), Monday through Saturday

Email: support@shopsonicx.com

15. Policy Updates

Shopsonicx reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.